Refund policy

We want you to love your Blinkitty. If you don't, you have 30 days from the day your order is delivered to return it for a refund.

How to start a return

Send us a message through our contact page with your order number and we'll reply with return instructions. Please don't send anything back before you hear from us.

Condition

Returned items should be unused and in the condition you received them, with all included parts (including the pacifier) and the original packaging.

Refunds

Once we receive and check your return, we'll refund your original payment method. It can take up to 10 business days for the refund to show on your statement, depending on your bank or card issuer.

Return shipping

Return shipping is paid by the customer, unless your item arrived damaged or isn't working.

Damaged or not working

If your Blinkitty arrives damaged or doesn't work, message us within 30 days of delivery with your order number and a photo or short video. We'll send a replacement or give you a full refund.

Order changes and cancellations

Need to change or cancel an order? Message us as soon as you can. If the order hasn't shipped yet, we'll take care of it.